The purpose of the Data Protection Act 2018 and the General Data Protection Regulation (including any legislation incorporating it into local law), we are required to explain to you why we ask for personal information about you, how we intend to use the information you provide and whether we will share this with anyone else.
We are the data controller which means that we are responsible for and control the processing of the personal Information that we collect about you or that you give to us. “Personal information” or “personal data” means information that can be used to identify or contact you.
My Social Housing is a product of Bridge Housing Solutions and is registered with the Information Commissioners Office as a data controller. Our registration number is ZA306081.
My Social Housing is a product of Bridge Housing Solutions. Bridge Housing Solutions is a company registered in England under Company number 8436013 whose registered office is at The Atrium, 1 Harefield Road, Uxbridge, UB8 1EX
This policy is updated from time to time. The latest version is published on this page.
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on the App.
We also collect information to better understand how visitors use the App and to present timely, relevant information to them.
Under the Data Protection Act 2018 and the General Data Protection Regulation, My Social Housing has a legal duty to protect any information we collect from you or have about you from other sources.
There are rules and guidelines we must follow when handling your information. These are referred to as Data Protection Principles.
We may collect the following information when you provide it yourself or when we automatically collect it:
App usage data - details of your use of our App including, but not limited to, traffic data, location data and other communication data, and the pages and other resources that you access
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
We use your personal information on the following legal basis for the following purposes:
To perform our agreement to provide services to you including:
For our legitimate interest including;
To comply with our legal obligations including;
Where you have consented including
We may also use anonymised personal information about you when we prepare aggregated data reports showing anonymised information for the purpose of advising ourselves, the brands we work with, your landlord and our other business partners regarding past and potential future patterns of, fraud, and other insights that may be extracted from this data.
To learn more about cookies and how they are used, visit All AboutCookies.org.
Who we might share your personal information with;
We may need to share personal information with third parties. We do this to achieve the purposes as set out in this document. If you do not wish your personal information to be shared in this way, you must not register for the App and you must not use our App
We may also disclose your personal details, if required to do so, by law or any Government body. Your landlord may use the data we provide to them to prevent and detect tenancy fraud.
To exercise any of the rights referred to above, you should contact our Data Protection Officer by emailing Info@mysocialhousing.co.uk or writing to: Bridge Housing Solutions, The Atrium, 1 Harefield Road, Uxbridge, UB8 1EX.
If we use your personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions under GDPR, requesting human intervention, expressing your own point of view, and obtaining an explanation of the decision from us.
Currently we do use profiling to help us make use of the data we collect but we do not make any automated decisions about you which have a legal (or similarly significant effect).
We will contact you if this changes to explain how, why and when and to let you know how you can contact us to exercise your rights.
How long do we keep your information for?
We will only keep your data for as long as you hold an account with My Social Housing Your account can be ended by sending an email to Info@mysocialhousing.co.uk or deleting your account